Privacy policy
Last updated: 8 October 2026
Polar Displays and Print respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, use our online store, place an order, create an account, contact us, request a quote or otherwise interact with us.
Our website and online store are powered by Shopify, which provides the technology and services that enable us to operate our online store.
This Privacy Policy should be read together with our Terms of Service.
1. Personal Information We Collect
The personal information we collect depends on how you interact with us. This may include:
- Contact information, such as your name, business name, email address, phone number and postal or delivery address.
- Order and transaction information, such as products purchased, quantities, order details, delivery information, returns, refunds and transaction history.
- Account information, such as your login details, account preferences and information associated with your customer account.
- Payment information, such as payment method and transaction details. Payments made through Shopify Payments or PayPal are processed by those providers, and we do not generally have access to your full payment card details.
- Communications and enquiries, including information you provide when you contact us by email, phone, through our website, request a quote or otherwise communicate with us.
- Artwork and other files, including files, images, artwork, specifications or other information you provide to us in connection with printing, custom products or other orders.
- Website and device information, such as your IP address, browser type, device information, operating system and information about how you use our website.
- Marketing and advertising information, such as your interaction with our website, advertisements or marketing communications and your marketing preferences.
We do not generally ask you to provide sensitive information. Please avoid providing sensitive information unless it is reasonably necessary for us to provide a service or deal with your request.
2. How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, create an account, contact us, request a quote, subscribe to communications or otherwise provide information to us;
- automatically when you use our website, including through cookies and similar technologies;
- through Shopify and other service providers that support our website, online store, payments, analytics, advertising and other business functions; and
- from other third parties where permitted by law.
Where reasonable and practicable, we collect personal information directly from you.
3. How We Use Personal Information
We may use your personal information for purposes including:
- processing and fulfilling your orders;
- processing payments and refunds;
- arranging delivery and communicating with freight and delivery providers;
- providing quotes, product information and customer support;
- communicating with you about your orders, account or enquiries;
- providing and managing customer accounts;
- producing and supplying customised and printed products;
- processing artwork and other files you provide to us;
- understanding how customers use our website and improving our website, products and Services;
- measuring the effectiveness of our advertising and marketing;
- showing you relevant advertising through services such as Google and Meta, where permitted by law;
- maintaining the security of our website, systems and business;
- detecting and preventing fraud, misuse or other unlawful activity;
- sending marketing communications where permitted by law;
- complying with our legal and regulatory obligations; and
- dealing with disputes, complaints or legal claims.
We will generally only use your personal information for the purposes for which it was collected, or for purposes otherwise permitted by applicable law.
4. Cookies, Analytics and Advertising
Our website uses cookies and similar technologies to operate the website, understand how visitors use it, measure website performance and support our advertising and marketing.
We use services including:
- Shopify Analytics to understand activity and performance within our online store;
- Google Analytics to understand how visitors use our website and to help us improve it;
- Google Ads to measure advertising performance and, where applicable, deliver or support relevant advertising;
- Meta Pixel to measure activity resulting from Meta advertising and support advertising and audience measurement; and
- Google Search Console to understand how our website appears in Google Search and identify opportunities to improve our website.
These services may collect information about your device, browser, IP address, pages visited, actions taken on our website and interactions with advertisements. Depending on the service and how it is configured, this information may be associated with other information held by the relevant provider.
You may be able to manage or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
Where required by applicable law, we will provide appropriate notice and obtain any required consent for the use of cookies, pixels or similar tracking technologies.
5. Payment Services
We use Shopify Payments and PayPal to process payments.
When you choose to pay using one of these services, information necessary to process your payment may be provided to the relevant payment provider. Those providers may collect and process personal information in accordance with their own privacy policies and legal obligations.
We do not generally receive or store your full payment card details.
6. Third-Party Service Providers
We use third-party service providers to help us operate our business and provide our products and Services.
These providers currently include:
- Shopify, for our website, online store, customer accounts, order management and related ecommerce services;
- Shopify Payments, for payment processing;
- PayPal, for payment processing;
- Google, including Google Analytics, Google Ads and Google Search Console;
- Meta, including Meta Pixel;
- P: Quantity Breaks, for quantity-based pricing and related ecommerce functionality; and
- other service providers we may engage from time to time for functions such as delivery, IT, accounting, professional services, communications and business administration.
These providers may have access to personal information where necessary to provide their services to us.
Third-party providers may also collect information directly from you through their own technologies, such as cookies, pixels or similar technologies, and may handle that information in accordance with their own privacy policies.
7. How We Hold and Protect Personal Information
Personal information we collect may be held electronically through Shopify and other technology and service providers we use to operate our business.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These steps may include appropriate access controls, password protection, security measures provided by our technology providers and limiting access to personal information to people who reasonably need it to perform their role.
However, no method of storing or transmitting information is completely secure, and we cannot guarantee absolute security.
If we become aware of a data breach that is required to be notified under applicable law, we will comply with our obligations under the applicable data breach notification requirements.
8. Overseas Disclosure and Processing
Some of the service providers we use are located overseas or may process personal information outside Australia.
This includes providers such as Shopify, Google and PayPal, as well as other technology, analytics, advertising and ecommerce service providers.
Personal information may therefore be disclosed to or processed by recipients in countries outside Australia, including countries where these providers and their related companies, service providers or infrastructure operate. Depending on the provider and service involved, these countries may include the United States, Canada, Singapore, Ireland, India, Japan, New Zealand, Vietnam and countries within Europe.
The countries to which personal information is transferred may change from time to time as our service providers change their systems, infrastructure or service providers.
We take reasonable steps as required by applicable law when personal information is disclosed to overseas recipients.
9. Marketing Communications
We may send you marketing communications about our products, services, promotions and other information where permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not affect communications that we need to send to you about your orders, account, transactions or other matters relating to services you have requested from us.
We comply with applicable Australian laws relating to commercial electronic messages and direct marketing.
10. Accessing and Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
You can make a request by contacting us using the details provided at the end of this Privacy Policy.
We will deal with your request in accordance with applicable privacy laws.
11. Anonymity and Pseudonymity
Where practicable and lawful, you may choose not to identify yourself when making a general enquiry.
However, we may need identifying information to process an order, arrange payment or delivery, provide a quote, manage an account, provide certain Services or otherwise deal with you in relation to a transaction.
12. Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will review your complaint, investigate the issue and take reasonable steps to respond to you.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Children's Privacy
Our website and Services are primarily intended for businesses and adults.
We do not knowingly collect personal information from children where doing so would be contrary to applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can consider the appropriate steps.
14. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Those websites have their own privacy policies and practices, and we are not responsible for how third parties collect, use or handle personal information.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
15. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes and enforce our agreements.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate and permitted by law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, our Services, technology, legal requirements or our privacy practices.
When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy and, where required, provide additional notice.
17. Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Polar Displays and Print
334 Richmond Road
Netley SA 5037
Australia
Phone: +61 8 8443 5123
Email: sales@polardisplaysandprint.com.au