Shipping policy
Last updated: 8 October 2026
Polar Displays and Print delivers products Australia-wide using a range of freight and delivery services, depending on the products ordered, delivery location and requirements of the order.
Shipping and Delivery Charges
Shipping and delivery charges are calculated based on the products ordered, delivery location and applicable delivery method.
Where shipping is available to your location, the applicable delivery charge will be displayed at checkout or otherwise communicated to you before your order is completed.
For some larger, heavier, bulky or custom orders, we may need to arrange freight separately. In these circumstances, we will contact you with the applicable freight cost before the order is dispatched.
Order Processing and Dispatch
We aim to process and dispatch orders as soon as reasonably practicable.
Standard products that are in stock will generally be dispatched within 1–3 business days of receiving payment or order confirmation.
Custom, printed, personalised or made-to-order products may require additional production time. Any applicable production or dispatch timeframe will be communicated to you when you place your order or when your order is confirmed.
If there is likely to be a significant delay in processing your order, we will contact you using the details provided with your order.
Delivery Timeframes
Delivery timeframes provided by us are estimates only and are not guaranteed unless we have expressly agreed otherwise in writing.
Delivery times can vary depending on your location, the delivery service used and circumstances outside our reasonable control, including freight delays, transport disruptions, severe weather, natural disasters, industrial action and other unforeseen circumstances.
Once your order has been dispatched, delivery is generally managed by the relevant freight or delivery provider.
Delivery Address
You are responsible for providing a complete and accurate delivery address and any relevant delivery instructions when placing your order.
Please ensure that the delivery address is suitable for the size and nature of the products being ordered.
If an order cannot be delivered because the delivery information provided is incorrect or incomplete, or because the delivery location is inaccessible or unsuitable, additional delivery or redelivery costs may apply.
For business deliveries, please provide the business name, delivery contact and any relevant receiving instructions where applicable.
Delivery to Commercial Premises
Some Polar Displays and Print products are large, heavy or bulky and may require suitable access for delivery.
You are responsible for ensuring that the delivery location has suitable access and that any necessary equipment or assistance required to safely receive the delivery is available.
If special delivery requirements apply to your order, please contact us before placing your order so that we can confirm the appropriate delivery arrangements and costs.
Delivery to Residential Addresses
For deliveries to residential addresses, you are responsible for ensuring there is a suitable and reasonably safe location where your order can be left if no one is available to receive the delivery.
If you provide authority for the delivery provider to leave your order unattended, you acknowledge that the order may be left at the nominated location without a signature.
Where an order has been left in accordance with your authority to leave and the delivery provider has confirmed delivery, Polar Displays and Print is not responsible for loss, theft or damage occurring after delivery, except where the loss or damage is caused by us or where you have rights or remedies that cannot lawfully be excluded.
If there is no suitable location, or if the delivery provider determines that the order cannot be safely left unattended, the delivery may be taken to a collection point or a further delivery attempt may be required. Any additional delivery or redelivery costs resulting from circumstances within your control may be charged to you.
Where possible, please provide clear delivery instructions at the time of ordering, including any preferred safe location for the delivery.
Damaged or Incorrect Deliveries
Please inspect your order as soon as reasonably practicable after delivery.
If your order arrives damaged, is missing items, or you have received the wrong product, please contact us as soon as possible at sales@polardisplaysandprint.com.au and provide details of the issue and photographs where appropriate.
Please retain the packaging and any damaged items until we have had an opportunity to assess the issue, as these may be required when dealing with the freight provider.
Where the issue is our responsibility or is covered by your rights under the Australian Consumer Law, we will work with you to provide the appropriate remedy.
Delayed, Lost or Undelivered Orders
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery with the relevant freight or delivery provider.
Where a delivery is delayed, lost or otherwise affected by circumstances outside our reasonable control, we will take reasonable steps to assist in locating the order or resolving the issue.
Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.
International Shipping
We occasionally arrange international shipping, however international delivery is not available as a standard checkout shipping option.
If you require delivery outside Australia, please contact us before placing your order with details of the products you require and the delivery address.
International freight and any applicable duties, taxes, customs charges or other costs will be calculated separately and confirmed with you before the order is dispatched.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Polar Displays and Print
334 Richmond Road
Netley SA 5037
Australia
Phone: +61 8 8443 5123
Email: sales@polardisplaysandprint.com.au