Refund policy

Last updated: 8 October 2026

At Polar Displays and Print, we want you to be happy with your purchase. Our returns policy is designed to be clear and fair while recognising that many of our products are purchased for business use, are made to order, or are custom printed or manufactured.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable law.

Change-of-Mind Returns

We do not accept returns or provide refunds simply because you have changed your mind.

This includes situations where you:

  • ordered the wrong product, size, quantity, colour or specification;
  • no longer require the product;
  • found the product cheaper elsewhere;
  • ordered more than you need; or
  • simply decide that the product is not suitable for your intended use.

Please carefully review your product selection, quantities, specifications and delivery details before placing your order.

For products that are not faulty or otherwise covered by the ACL, all return shipping and associated costs are the customer's responsibility where we have agreed to accept a return.

Custom, Personalised, Printed and Made-to-Order Products

We do not accept change-of-mind returns for products that are:

  • custom made or manufactured;
  • personalised;
  • custom printed;
  • produced to your specifications;
  • made or ordered specifically for you; or
  • otherwise unable to be reasonably resold as a standard product.

This does not affect your rights under the Australian Consumer Law if the product is faulty, does not match its description, is not of acceptable quality, or otherwise fails to meet a consumer guarantee that applies to your purchase.

Faulty, Damaged or Incorrect Products

Please inspect your order as soon as reasonably practicable after receiving it and contact us if:

  • the product is faulty or defective;
  • the product has been damaged before or during delivery;
  • you have received the wrong product; or
  • the product does not match the description, specifications or agreed requirements.

Please contact us before returning any product so that we can assess the issue and provide instructions.

Where we determine that the issue is our responsibility or that you are entitled to a remedy under the Australian Consumer Law, we will provide the applicable remedy and, where required, cover reasonable return shipping or other reasonable costs associated with the return.

Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may include repair, replacement, refund or another remedy.

Products That Have Been Used

A product being used does not automatically prevent you from exercising your rights under the Australian Consumer Law if the product is faulty or otherwise does not meet a consumer guarantee.

However, we do not accept returns of products that have been used where the reason for the return is simply a change of mind or other reason unrelated to a fault or consumer guarantee.

Return Conditions

Where a return is approved for a reason other than a fault or other issue covered by the Australian Consumer Law, the product must:

  • be in its original condition;
  • be unused;
  • include its original packaging and any included components or accessories; and
  • be accompanied by proof of purchase.

We reserve the right to refuse a discretionary return where these conditions are not met.

Do not send a product back to us without contacting us first and receiving return instructions. Unauthorised returns may not be accepted.

Sale and Clearance Products

Sale, clearance and promotional products are subject to the same consumer guarantees and rights under the Australian Consumer Law as other products.

We do not provide refunds or returns for change of mind simply because a product was purchased on sale or at a discounted price.

Exchanges

We do not offer exchanges for change-of-mind purchases.

If you require a different product, you may place a new order. Any return of the original product will be subject to this policy and your rights under the Australian Consumer Law.

Refunds

Where a refund is approved, we will generally process it using the original payment method.

The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.

Where a refund is required under the Australian Consumer Law, we will process it within the timeframe required by law.

How to Request a Return or Report an Issue

Please contact us at sales@polardisplaysandprint.com.au before returning any product.

Please include:

  • your name and contact details;
  • order number or proof of purchase;
  • the product involved; and
  • a description of the issue and, where relevant, photographs showing the fault or damage.

We will assess the request and let you know the next steps.

Polar Displays and Print
334 Richmond Road
Netley SA 5037
Australia

Phone: +61 8 8443 5123
Email: sales@polardisplaysandprint.com.au